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The Loop: Dealing with Difficult People

No matter the business, you work with other people! Be it sales, customer service or hospitality - chances are you are working with many different people on a daily basis. That is why it is important for you to check out the next workshop in "The Loop" Series: Dealing with Difficult People. When something happens in the workplace that "bugs" us, we often react towards an individual and may even label them as "Difficult". The reality is we are reacting to behaviors and not the people themselves.  Learn about the 10 most common non-productive behaviors in the workplace and what to do about them.

Rob Burn is certified as a Senior Professional in Human Resources (SPHR), and he brings over twenty years of experience in management and human resources from the service and industrial sectors. He earned his Masters’ Degree in Business Administration (MBA) from Morris Graduate School of Management, Peoria Campus and his Bachelors Degree in Psychology from Illinois State University in Normal, IL. He joined AAIM Employers’ Association in 2010 where he oversees the Human Resources consulting practice which includes: HR Outsourcing, strategic planning, surveys, AAP’s, HR Assessments, coaching and aligning HR departments with the overall objectives of the organization. He specializes in helping companies utilize their Human Resource capabilities to solve complex problems in a practical manner.

Founded in 1898, AAIM Employers’ Association is an association of over 1,600 member organizations in the St Louis region and throughout Illinois. We are dedicated to helping our members become stronger employers by assisting them in developing and managing their people and processes. We offer peer networking opportunities, business research information, HR and management consulting, performance improvement and professional training and development.