April Member Seminar: Excellence in Customer Service
Date and Time
Tuesday Apr 9, 2019
8:30 AM - 10:00 AM CDT
Tuesday, April 9th
8:30-10:00am
Location
Peoria Public Library Main Branch
107 NE Monroe Street
Peoria, IL 61602
Fees/Admission
Included in Chamber Membership
Contact Information
Chelsea Bouppha- 309-495-5923
Send Email
Description
"Excellence in Customer Service-Tools for Moving Clients from Indifferent to Elated"
Conventional advice on customer service often stops at comments like "the customer is always right" and "exceed their expectations." Unfortunately that advice rarely turns into a truly exceptional client approach. This seminar will walk participants through warning signs of a fragile customer service approach, where the "happy client" experience really begins and how client frustration can be turned into a great relationship opportunity.
Join us at Peoria Public Library's Main Branch for this free member seminar.
